Customer Service is not dead!

If you are a follower you know that not long ago my best cardmaking friend passed.  DIED right there in the middle of making a card.  My best little green machine broke... My Cuttlebug just could not go on anylonger. 

This is a bit of a story but believe me you will want to read the whole thing.

Ok on with the story.        Well I have to give credit to a good friend that said.. "send ProvoCraft an email. whacha got to loose".  I thought about it and said to myself.. Myself.. Right .. what do I have to loose.  See what they have to say.  So I sent off an email.. Nothing bad just explaining that while I was using my Cuttlebug the side popped off.  Here is a copy of what I sent them,... just so you see I was just inquiring.

I am very upset about my Cuttlebug. I Just love it and tell everyone about it all the time.. on my blog and elsewhere but two days ago I was cutting with it and the side just popped off. It scared the living crap out of me. I put it back on but it will not cut any longer. The whole top splits open. Is there something that can be done? What kind of warranty do you have? I just don't think something like this should happen. I have asked many people I know that also have them and they have never heard of such a thing happening.

Nice email right.. nothing bad..

Well a few days went by and then I received an email from the "Response Team". 
Here is a copy of it:

Hi Mary,


Thank you for contacting us. Sorry for the inconvenience we will be replacing your Cuttlebug. Processing is 1-2 business days and then it will be shipped out to you.
Make it a great day!
Krista
Response Team

I couldn't believe it.  I'm getting a new one.. WHAT???  A couple of days later I got a confirmation email telling me it was shipped.  IT IS TRUE~!

Soooo guess what was waiting for me when I got home today.  YESSSS My little green friend has come home to me.  I love this guy.. he is perfect and adorable. 

This is what was waiting for me when I got home.

LOOK.. In a original box.. Brand new.. not refurbished.   

Look how GREEN and beautiful he is. .Now not only have they just replaced the little thing but a bonus.. On top of sending me a new machine look what else.

So to ProvoCraft I say THANK YOU!  You are a great company and stand behind your product.  It is hard to find good customer service now days or a company that cares about their customers but you definitely are one of the good ones out there.