This is a bit of a story but believe me you will want to read the whole thing.
Ok on with the story. Well I have to give credit to a good friend that said.. "send ProvoCraft an email. whacha got to loose". I thought about it and said to myself.. Myself.. Right .. what do I have to loose. See what they have to say. So I sent off an email.. Nothing bad just explaining that while I was using my Cuttlebug the side popped off. Here is a copy of what I sent them,... just so you see I was just inquiring.
I am very upset about my Cuttlebug. I Just love it and tell everyone about it all the time.. on my blog and elsewhere but two days ago I was cutting with it and the side just popped off. It scared the living crap out of me. I put it back on but it will not cut any longer. The whole top splits open. Is there something that can be done? What kind of warranty do you have? I just don't think something like this should happen. I have asked many people I know that also have them and they have never heard of such a thing happening.
Nice email right.. nothing bad..
Well a few days went by and then I received an email from the "Response Team".
Here is a copy of it:
Thank you for contacting us. Sorry for the inconvenience we will be replacing your Cuttlebug. Processing is 1-2 business days and then it will be shipped out to you.
Make it a great day!
I couldn't believe it. I'm getting a new one.. WHAT??? A couple of days later I got a confirmation email telling me it was shipped. IT IS TRUE~!
Soooo guess what was waiting for me when I got home today. YESSSS My little green friend has come home to me. I love this guy.. he is perfect and adorable.
This is what was waiting for me when I got home.
LOOK.. In a original box.. Brand new.. not refurbished.
Look how GREEN and beautiful he is. .Now not only have they just replaced the little thing but a bonus.. On top of sending me a new machine look what else.
So to ProvoCraft I say THANK YOU! You are a great company and stand behind your product. It is hard to find good customer service now days or a company that cares about their customers but you definitely are one of the good ones out there.